Privacy Policy - King-Queue International Bv

Last Modified: June 19, 2026

1. Introduction


This Privacy Policy outlines the practices of King Queue International ("we", "our", "us", or "the Company") with respect to information collected from users ("Users" or "you") who access our website at https://www.king-queue.com ("Site"), request a quote, buy our products, or otherwise share personal information with us.


We act as the Data Controller for the personal data processed through our Site and services under the European General Data Protection Regulation (GDPR) and the Belgian Data Protection Act of 30 July 2018.

2. Data Controller Contact Information


If you have any questions about this Privacy Policy, your rights, or how we manage your personal data, you can reach us directly:


  • Company Name: King Queue International
  • Registered Office Address: Geleenlaan 18, 3600 Genk, Belgium
  • Company Number (CBE): BE1036.022.653
  • Email Address: info@king-queue.com
  • Phone Number: +32 475 56 62 67

3. Legal Bases for Data Processing


In accordance with Article 6 of the GDPR, we only process your Personal Information when we have a valid legal ground to do so. This includes:


  • Performance of a Contract: Processing is necessary to fulfill our obligations to you, such as handling a quote request, delivering your order (e.g., standard or personalized barrier posts), or providing customer support.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided they do not override your privacy rights. This includes optimizing our website performance, ensuring IT security, and maintaining business relationships.
  • Compliance with Legal Obligations: Processing is necessary to comply with legal, tax, financial, or regulatory obligations to which we are subject under Belgian law.
  • Consent: When you explicitly give us consent to process your data for a specific purpose, such as subscribing to our newsletter or allowing non-essential tracking cookies. You may withdraw this consent at any time.

4. What Information We Collect


We collect and process two categories of data from our Users:


A. Non-Personal Information

This is un-identified and non-identifiable technical data transmitted by your device when you visit our Site. It helps us optimize user experience and includes:


  • Browser type, operating system, language preferences, and access times.
  • Aggregated clickstream data (e.g., pages viewed, duration of visit, and links clicked).


B. Personal Information

This is individually identifiable information that can reasonably be used to identify you. We collect:



  • Contact and Quote Details: Your full name, email address, physical/delivery address, telephone number, company name, and specific customization details when you fill out a "Request Your Quote" or "Contact Us" form.
  • Technical Identifiers: Geolocation data, IP address, and unique online device identifiers (such as MAC addresses or UUIDs) gathered via your active session on our Site.

5. How We Receive Your Information


We obtain your Personal Information from the following sources:


  1. Direct Interaction: When you voluntarily input your personal details on our contact forms, quote requests, or through direct email and phone correspondence.
  2. Automated Technologies: Technical data collected automatically via cookies and similar technologies as you interact with our Site.
  3. Third Parties: Analytical insights provided by trusted traffic analytics vendors (e.g., Google Analytics).

6. Purposes of Data Processing


We use your Personal Information strictly for the following business functions:


  • To process and respond to quote requests, providing delivery timelines.
  • To communicate administrative, technical, or customer-service updates regarding your inquiries.
  • To send promotional and marketing communications, provided you have opted in (or unless otherwise permitted under legitimate interest for existing B2B clients).
  • To maintain and secure our digital infrastructure, preventing fraud or malicious activities.

7. Data Sharing and Third-Party Disclosures


King Queue International does not rent, sell, or trade your Personal Information. We only share data with trusted third parties who assist us in operating our business under strict Data Processing Agreements (DPAs):


  • Service Providers: Subcontractors, hosting providers, email delivery services, IT infrastructure partners, and logistics companies helping deliver your queue systems.
  • Analytics Partners: Services like Google Analytics used purely to optimize web design and functionality.
  • Legal Authorities: If required by law, court order, or governmental demand, or if we believe in good faith that disclosure is necessary to investigate illegal activities, fraud, or to defend our legal rights.
  • Corporate Transactions: In the event of a merger, consolidation, or asset sale, the acquiring entity will inherit the rights and duties defined under this Privacy Policy.

8. International Data Transfers (Outside the EEA)


Some of our cloud service providers or technical infrastructure partners may operate outside the European Economic Area (EEA). If your data is transferred outside the EEA, we ensure it receives a level of protection equivalent to the GDPR by confirming that:


  • The recipient country has received an adequacy decision from the European Commission; or
  • The transfer is covered by Standard Contractual Clauses (SCCs) approved by the European Commission, along with supplementary security assessments.

9. Data Retention


We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting mandates.


  • Quote Requests & Correspondence: Retained for up to 3 years following our last active communication, unless a contract is established.
  • Contractual & Financial Records: Retained for 7 years after contract conclusion to comply with Belgian corporate tax and accountancy regulations.
  • Anonymized/Analytical Data: Retained indefinitely as it no longer constitutes personal data.

10. Your GDPR Rights


As a resident of the European Union, you possess comprehensive rights regarding your personal data. You may exercise the following rights free of charge:


  • Right of Access (Art. 15): Request a copy of the personal data we hold about you.
  • Right to Rectification (Art. 16): Request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure / "Right to be Forgotten" (Art. 17): Request the deletion of your data under specific grounds (e.g., data is no longer necessary).
  • Right to Restriction (Art. 18): Request that we temporarily limit the processing of your data.
  • Right to Data Portability (Art. 20): Request a transfer of your provided data to another controller in a structured, machine-readable format.
  • Right to Object (Art. 21): Object to data processing based on our legitimate interest or direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your explicit consent, you have the right to withdraw it at any time.


To exercise any of these rights, please contact our privacy compliance team directly at info@king-queue.com.

11. Cookies and Tracking Technologies


Our Site utilizes cookies to streamline navigation, remember user preferences, and compile statistical web metrics.


  • Session Cookies: Temporary files erased automatically when you close your web browser.
  • Persistent Cookies: Stored on your device for a fixed duration to recognize you upon repeat visits.
  • Third-Party Analytics: We use Google Analytics. It tracks IP addresses and usage patterns instead of direct identifying names. Google's use of this data is strictly limited by their respective policies.


You can modify or revoke your cookie choices at any time via the cookie banner on our Site or through your individual browser preferences. Disabling essential cookies may impair certain features of the Site.

12. Security and Safeguards


We implement robust, industry-standard technical and organizational security procedures to safeguard your personal data. This includes encrypted communications (SSL/TLS), firewalls, access controls, and strict internal authorization rules. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

13. Protection of Minors


Our Site and premium queueing solutions are entirely intended for a professional, business-to-business (B2B) market. Under the Belgian Data Protection Act of 2018, the digital age of consent is set at 13 years old.


We do not knowingly collect personal data from minors under 13. If a parent or legal guardian discovers that their child has provided personal information on our Site without consent, please contact us immediately at info@king-queue.com so we can delete the records securely.

14. Updates to this Privacy Policy


We reserve the right to amend this Privacy Policy periodically to reflect technological shifts, operational updates, or changing legal landscapes. Material amendments will take effect immediately upon posting the revised document on our website. The "Last Modified" timestamp at the top of the page will track our updates.

15. Complaints and Dispute Resolution


If you believe that your data has been handled incorrectly or in violation of the GDPR, you have the right to lodge an official complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données):


  • Address: Drukpersstraat 35, 1000 Brussels / Rue de la Presse 35, 1000 Bruxelles
  • Phone: +32 (0)2 274 48 00
  • Email: contact@apd-gba.be
  • Website: www.gegevensbeschermingsautoriteit.be / www.autoriteprotectiondonnees.be